We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good cat bowl, i like it
Super, very nice the presents and cat Tez satisfied as seen! Recommend warmly
First and foremost this looks great just like the other petkit products. I took 1 star off because it is a lot lighter than I expected and the base feels a little cheap
Very nice. Just like on the picture.
Super bowls! I recommend! Packaging is excellent, delivery is fast, very convenient for animals, no smell.
Super speedy delivery to the UK and my cat loves it. Best purchase of this year :)
This is adorable and came super fast - my cats decided they won't eat out of the food bowl we've had for years, so I ordered this! My cats are pukers so hopefully the elevated and tilted bowls help. I like that the bowls are small so food doesn't go bad sitting out, and they "screw in" to the base so they don't knock over, and it's just overall adorable!
my cat loves his new bowls easy to clean and holds alot of food
My cat loves it
This pet feeder is very small and cute, and it is very practical and durable. The elevated bowl is designed to release pressure from your cat's neck, making him more comfortable and happy while enjoying his food. At least, for my two black kittens it works.
Very cute and a perfect height for my 7 lb. cat.
I love these but I could change one thing it would stay in the hole a little more secure
I really like this cat feeder its raised & the bowls are tilted which is much better for my cat he's now stopped vomiting. Its also very well made & the dishes are easy to remove and clean.
Pros: silicone pads on base to stay in place, bowls can lay flat or tilted, bowls is raised for better neck support, wonderful customer service. Cons: there are no replacement bowls. I like to put bowls in the dishwasher each night.
My cat was shy about using it since it’s new and he’s not used to it but he’s warming up to it now. Very well made.
These are nice quality bowls. Appear to be good construction. I like how easily they clean. Additionally, there is a lot less mess than with the previous dishes I was using.
I like the new feline eating bowls, but the holder has a bounce when you are trying to take one out. So, I had my husband place a thick piece of firm packaging foam underneath the two bowls so that when you press down on the holder it does not bounce back and splash out the water in the other bowl. Sometimes it takes a couple of tries to remove the bowls from the holder.
The bowls are a little small and wish it had a better way to attach the bowls into the stand instead of the twist/lock. Easy to clean.
The product is very light so when the bowls are almost empty my kitties push the bowls across my hardwood floor. I’m going to have to buy a mat to put under the product. Hopefully that will keep it from sliding. On a positive note, my kitties do like eating out of the bowls.
It’s definitely very cute and the cats can easily eat out of it.